The PDSA cycle is a simple adaptation of the more elaborate problem solving method discussed in the next section. Employees are better able to take immediate corrective action. Employee involvement improves quality and increases productivity, because Employees make better decisions using their expert knowledge of the process.
For example, a customer may be satisfied with a product or service and therefore rate the product or service highly in a survey, and yet that same customer may buy another product or service.
Using technical tools such as statistical process control SPCexperimental design, benchmarking, quality function deployment QFDand so forth.
Many of the solutions the teams developed were implemented. The present study examines the effect of total quality management on the performance of automotive manufacturing industry Case Study of Taha Company. Determine the overall performance of the organization.
Maintaining constructive dissatisfaction with the present level of performance.